Terms of Service

Last updated: September 9, 2026

Welcome to Couple Ugly Sweater (accessible at coupleuglysweater.dorahead.com). These Terms of Service ("Terms") govern your access to and use of our website, our products, and any related services (collectively, the "Store"). By visiting coupleuglysweater.dorahead.com, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Store.

1. Overview

Couple Ugly Sweater is a direct-to-consumer apparel store specializing in sweaters, shipping to customers worldwide. All orders placed through coupleuglysweater.dorahead.com are processed, and all checkout and payment transactions are securely handled by Shopify, our e-commerce platform provider. By using our Store, you confirm that you are at least the age of majority in your jurisdiction, or that you have parental or guardian consent to use the Store.

2. Online store terms

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Store without our express written permission. The headings used in this document are for convenience only and do not limit or otherwise affect these Terms.

You must provide accurate and current account, purchase, and contact information for all purchases made at our Store.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Store.
Use of the Store is at your own risk and is provided on an "as is" and "as available" basis.

3. Products & pricing

We make every effort to display our sweaters and other products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content available on the Store are accurate, complete, reliable, current, or error-free. Product colors and textures may vary slightly depending on your monitor or device screen settings, and the actual item may differ marginally from what is shown online.

Prices for our products are subject to change without notice at any time prior to completed checkout.
We reserve the right, at any time, to modify, discontinue, or limit the availability of any product without prior notice.
Promotional or bundle pricing applies strictly as displayed at checkout and may not be combined with other offers unless explicitly stated.
We reserve the right to refuse or limit the quantity of any order for any reason, including suspected fraud, error in pricing, or product description.

4. Orders & payment

All orders placed through coupleuglysweater.dorahead.com are subject to acceptance and availability. Payment processing, checkout, and transaction security are handled entirely by Shopify's payment infrastructure. By submitting an order, you represent that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.
You agree to provide current, complete, and accurate purchase and account information for all orders placed through the Store.
Applicable taxes, duties, and currency conversion fees, if any, are your responsibility unless otherwise stated at checkout.

5. Shipping & delivery

We ship worldwide. Shipping timeframes, carriers, costs, and related details are described in our Shipping Policy, which forms part of these Terms by reference. Please review our Shipping Policy for full information regarding delivery estimates, international shipping, and potential customs or import charges.

6. Returns

Our approach to returns, exchanges, and refunds is described in our Refund Policy, which forms part of these Terms by reference. Please review our Refund Policy for eligibility requirements, timeframes, and the process for requesting a return or refund.

7. Accuracy of information

We are not responsible if information made available on the Store is not accurate, complete, or current. The material on the Store is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on the Store is at your own risk.

We may update the content on the Store from time to time, but its content is not necessarily complete or up to date. Any of the material on the Store may be out of date at any given time, and we are under no obligation to update such material.

8. Intellectual property

All content included on the Store, including but not limited to text, graphics, logos, images, product photography, and software, is the property of Couple Ugly Sweater or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Store without our prior written consent.

9. Prohibited uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Store or its content:

For any unlawful purpose, or to solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on any protected characteristic.
To submit false or misleading information, or to upload or transmit viruses or any other type of malicious code.
To collect or track the personal information of others, or to spam, phish, or scrape data from the Store.
To interfere with or circumvent the security features of the Store.

We reserve the right to terminate your use of the Store for violating any of the prohibited uses.

10. Third-party links & tools

The Store may contain links to third-party websites or make available certain third-party tools, including those used to power checkout, payments, shipping calculations, or analytics. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your use of third-party tools is at your own risk and subject to the terms and conditions of the relevant third-party provider.

11. Disclaimer of warranties / limitation of liability

We do not guarantee, represent, or warrant that your use of the Store will be uninterrupted, timely, secure, or error-free. The Store and all products and services delivered through it are, except as expressly stated by us, provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no event shall Couple Ugly Sweater, its owners, directors, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Store or any products procured using the Store, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Couple Ugly Sweater and our owners, directors, employees, affiliates, agents, contractors, and licensors from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Termination

These Terms are effective unless and until terminated by either you or Couple Ugly Sweater. We may terminate or suspend your access to the Store at any time, without notice, if we believe you have failed to comply with any provision of these Terms. Upon termination, your right to use the Store will immediately cease.

14. Changes to terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to coupleuglysweater.dorahead.com. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Store following the posting of any changes constitutes acceptance of those changes.