Privacy Policy

Last updated: September 9, 2026

Couple Ugly Sweater ("we," "us," or "our") operates coupleuglysweater.dorahead.com (the "Site"). This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

Information We Collect

We collect information in a few different ways:

Order & contact information. When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment details (processed securely by our payment providers, not stored by us).
Device & usage information. When you browse the Site, we automatically collect information about your device and browser, including IP address, browser type, operating system, referring pages, and pages viewed, using cookies and similar technologies.
Cookies & analytics. We use cookies and tools such as Google Analytics and the Meta Pixel to understand how visitors use the Site, measure the performance of our marketing, and improve your shopping experience.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including printing and shipping your products worldwide
Communicate with you about your order, including confirmations, shipping updates, and customer support
Detect and prevent fraud or unauthorized transactions
Improve our Site, products, and customer experience
Send you marketing communications, where you have opted in, and measure the effectiveness of our advertising
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business:

Shopify. Our store is built on and operated through Shopify, which provides the underlying e-commerce platform, hosts our checkout, and sends transactional order emails on our behalf.
Payment processors. Payments are processed by Shopify Payments and/or PayPal. These providers receive the payment details necessary to complete your transaction.
Shipping carriers. We share your shipping address and order details with the carriers and print-on-demand fulfillment partners responsible for producing and delivering your order.
Analytics & advertising partners. Tools like Google Analytics and the Meta Pixel may receive device and usage data to help us understand Site traffic and measure ad performance.
Legal requirements. We may disclose information if required by law or to protect our rights, customers, or the public.

Cookies

Cookies are small text files stored on your device. We use them to keep your cart working, remember your preferences, and gather analytics about how the Site is used. You can control or delete cookies through your browser settings; note that disabling cookies may affect how the Site functions, including checkout.

Data Retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, including to comply with tax, accounting, and legal requirements. When information is no longer needed, we take steps to delete or anonymize it.

Your Rights

Depending on where you live, you may have rights under data protection laws such as the GDPR or CCPA, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of the sale or sharing of your information, and out of targeted advertising
Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at support@coupleuglysweater.dorahead.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at support@coupleuglysweater.dorahead.com so we can delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Because we ship worldwide and rely on service providers such as Shopify, your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at support@coupleuglysweater.dorahead.com.

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